Support that respects your privacy as much as the product does.
The support team can help with installation issues, connection troubleshooting, billing questions, and general guidance on picking the right server location for your needs — all without requiring you to reveal who you are.
Live chat and a ticketing system are both available directly from the app and the website, and responses typically arrive within one business day even during busy periods.
Because accounts are anonymous by design, support requests are handled using the access number rather than personal identifying information, keeping the same privacy standard that applies to the VPN service itself.
A detailed knowledge base also covers the most common questions, including router configuration, troubleshooting steps for specific operating systems, and guidance on choosing between the available connection protocols.