Pick whichever channel fits your question
Available directly from the app and website for installation issues and connection troubleshooting, with replies typically within minutes.
For billing questions or anything that needs more detail, open a ticket and get a response within one business day, even during busy periods.
Guides covering router configuration, platform-specific troubleshooting, and choosing between connection protocols, updated as questions come in.
No — support requests are handled using your anonymous access number rather than any personal information, keeping the same privacy standard as the VPN service itself.
Live chat responses typically arrive within minutes; ticket responses usually arrive within one business day.
Yes, step-by-step router configuration guides are available, and support can help troubleshoot specific router models.